Meravel: Thank you for chatting with magicJack! Please find the “Click Here to Rate Your Chat Experience” button at the upper right corner of the chat window to rate your experience with magicJack Customer Care. Meravel: Is there anything else I may help you with today?
Meravel: Our upper management will just update the account of the customer as long as we can verify the information needed.Ĭhris: Okay, that’s good to know.
Meravel: We need to get the internal serial number of the device so that we can report it to our upper management.Ĭhris: So there may be a way to do this. I no longer have access to the charter account, so if I have a credit card that automatically renews, I cannot change that information if I forgot my password? Meravel: The only way we can send the log in reminder is through the email address registered on account he/she needs to retrieve the information through the email.Ĭhris: So if she loses access to her email account, she will never be able to retrieve her account?Ĭhris: So for instance, if my ISP provides me with as an email address, and I move to New York, where there is no “Wingo” ISP, but maybe “RoadRunner” is my ISP. I just want to pass along the information she needs so she can contact you to get help. I’m asking because she can’t log into live chat.
Meravel: May I have the complete name of your friend, email address and physical address registered to the account for verification purposes?Ĭhris: I don’t have that information. Meravel: I apologize for the inconvenience that you have encountered. How can she retrieve her password so she can log in and change the information to reflect her current address, etc.? She moved and no longer has the same email address. I have a friend who lost her magicJack password and no longer has access to her old email account. Your Issue ID for this chat is LTK111530154049038XĬhris: Greetings. Please wait for a site operator to respond. Your mileage may vary, but if you know enough about your account, your chat support agent may be able to convince upper management to help you change your information. I chatted with support to make sure whether this might be possible. Once they can validate you are who you are, they may be able to help you create a new password so you can log in and make changes to your account. If you don’t remember or don’t have access to your old email account and you cannot find a written record of you magicJack password anywhere, you may still be able to chat with magicJack chat support and ask them to confirm who you are using your telephone number, physical address and other items about your account and about the device that only you will know. So even if I don’t still have that email address, I can still log in and change my email address to a new email address and password.Ĥ. It keeps all my passwords in a protected file to which only I have access.
I use a free open-source piece of software called Keepass 2. Look for where you might have written it down.
If you no longer have access to the email address with which you signed up for your account, your only recourse is to try and remember the email address and password you used. Check you inbox and follow the directions.ģ. Keep trying different previous email addresses you’ve used until you get the green box that says “email sent”. Try another email address where you can still check your mail. If you see a red box that says “email not found”, you know you didn’t use that email address for your magicJack account.Ģ. If you find an email with password recovery directions, follow the directions. If you see a green box that says “email sent”, check your inbox and spam folder. If you have a current email address, type that email address into the log in page at my. Here’s a general method to work out this situation.ġ.